Complaints/Dispute Resolution

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: https://adr.coi.cz/cs.

European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, Internet

address: https://evropskyspotrebitel.cz, is the contact point according to the Regulation of the European Parliament and

of the Council (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC)

No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

In the settlement of disputes between the Seller and the Customer arising from the purchase contract, the platform for the settlement

of disputes online at https://ec.europa.eu/consumers/odr.

In this context, we are obliged to refer you to our email address shop@pelek.eu .

We always try to resolve any disagreements arising from our contract amicably.